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ING the sequelll

Posted by Rene Jansen Fri, 05 Aug 2005 12:38:00 GMT

When I checked my stats this morning, you know, that's one of those nice first things in my morning ritual, drinking coffee and checking my stats (soon I hope to be able to check my actual turnover of course, even more interesting), anyway, when I checked I found out that ING had found my posting and visited this blog.

And yep, this afternoon I was called by the manager of ING Entrepreneurial service for North Holland (the area of the Netherlands where bPerform is based). Although he couldn't explain why this happened (I still think they need to do some process checking with mystery customers, and update their processes and systems based on these findings), he appologised for the inconvenience and stressed that ING definitely would like to help starters... He explained that they offer loans to starters comparable to "personal loans" based on criteria like:

• Height of income from previous job
• Level of Education
• Business Plan
• The entrepreneur himself

He offered to have a face to face chat and discuss how this would work out for bPerform. So, let's have a chat with these guys. Perhaps I can even sell them some consultancy on how to improve their customer experience :-)